Our Consumer Goods (Digital Content)
Terms and Conditions

1. INTRODUCTION

These Terms & Conditions (“Terms”) govern the purchase and use of:

  • Genflow digital course products, offered as education video content and downloadable resources available online (“Digital Products”); and
  • The Growth Accelerator Program (“Accelerator Program”).
  • Together known as the ‘Product(s)’

By purchasing any Product, you agree to be legally bound by these Terms.

Purchase grants a limited licence to access the content for personal or internal business use only.

Depending on the Product purchased, additional specific terms apply as set out below.

Why you should read these terms

Please read these terms carefully before making any purchase on our site. These terms tell you who we are, how we will provide products to you, refund terms and conditions and any other important information. 

By purchasing a product from our website you can confirm that you accept these teams and agree to comply with them. We may amend these terms from time to time. Every time you wish to purchase a new product on our website please check these terms to ensure you understand the terms that apply at the time.

2. INFORMATION ABOUT US & HOW TO CONTACT US 

We are Genflow Ltd, a company registered in the United Kingdom, and whose registered office is at Klaco House, Clerkenwell United Kingdom EC1M 4DN.

How to contact us.

You can contact us by writing to us at genflow-agencyaccelerator@email.dixa.io
By using our site, you confirm that you accept these terms of use and that you agree to comply with them.If you do not agree to these terms, you must not use our site.

3. OUR CONTRACT WITH YOU

Our acceptance of your order will take place when you purchase at checkout and we email you to confirm your purchase, at which point a contract will come into existence between you and us, and you acknowledge that you accept the terms and conditions as laid out here.  

If we cannot accept your order, we will inform you of this and will not charge you for the product.

4. LICENCE & PERMITTED USE

Upon payment, you are granted a:

  • Non-exclusive
  • Non-transferable
  • Non-sublicensable
  • Revocable licence

to access and use the Digital Product.

You may not:

  • Share login details
  • Distribute materials
  • Reproduce content
  • Create competing products
  • Use materials for commercial training delivery

5. ACCELERATOR PROGRAM DESCRIPTION

The Growth Accelerator is a fixed-term digital product and coaching program.

It includes:

  • Access to Digital Products and materials
  • 1-1 coaching sessions
  • Group coaching sessions
  • Access to the Growth Accelerator Slack community
  • Systems, frameworks, and advisory support

The Accelerator is a single, integrated program. Its components are not sold separately.

6. ACCELERATOR PROGRAM BUSINESS PURPOSE

The Accelerator Program is designed for business and agency owners.

If enrolling on behalf of a company, you confirm you have authority to bind that company.

If enrolling as an individual, you confirm the Program is purchased primarily for business purposes.

Nothing excludes mandatory consumer rights where applicable.

7. ACCELERATOR PROGRAM TERM

The Accelerator is a fixed term program. The Program is not a subscription, and cannot be paused.

Termination or refunds are not permitted once you have made your initial purchase.

8. REFUNDS

Once you pay for your Product, it will be immediately available to you. You will not be able to change your mind, except where required by law. All Product sales are final.

This is not a subscription plan. Orders cannot be cancelled once you've confirmed your purchase at the checkout. If you've been offered a split payment plan, you become immediately liable to pay the full fee to Genflow Limited, as soon as you have purchased at the checkout.

No refunds are provided based on dissatisfaction or failure to implement.

9. FEES & PAYMENT

9.1 Full Fee Commitment

Upon enrolment, you commit to pay the full fee for all Products.

9.2 Payment Plans

Where a payment plan is selected:

  • The payment plan is a financing arrangement only.
  • Instalments do not represent separate monthly services.
  • You remain liable for the full Programme fee.

Failure to participate does not remove your payment obligations.

9.3 Minimum Payment Before CEO 1-1 coaching

Booking access to the 1-1 CEO coaching session is conditional upon Genflow receiving a minimum of $5,000 of the total fee. 

Genflow reserves the right to withhold booking access until this threshold is met.

9.4 Where to find the price for the product.The price of the product will be the price indicated on the order pages when you placed your order. Klarna, should Klarna be available, Klarna's Pay in 3 installments and Pay in 30 days credit agreements are not regulated by the FCA. Use of these and any missed payments may affect your ability to obtain credit from Klarna and other lenders. 18+, UK residents only. Subject to status. T&Cs apply. klarna.com/uk/terms-and-conditions

10. LATE PAYMENTS

If any instalment is unpaid more than 7 days after its due date:

Genflow may:

  • Suspend access to all Program components immediately;
  • Cancel scheduled coaching sessions;
  • Remove you from the Program’s community;
  • Declare all remaining instalments immediately due and payable.

You remain liable for the full outstanding balance.

Genflow may pursue recovery through debt collection or legal proceedings.You agree to reimburse reasonable recovery costs where legally permitted.

11. COMMUNITY ACCESS (SLACK)

The community is not a live or instant support channel.

Genflow aims to respond as soon as reasonably practicable.

Response times may be up to five (5) working days.

Immediate responses are not guaranteed.

Community access may be revoked for:

  • Non-payment
  • Misconduct
  • Breach of confidentiality
  • Disruptive behaviour

Revocation of community access does not affect payment obligations.

12.  ADDITIONAL TEAM MEMBERS

Accelerator enrollment permits one internal agency team member to attend live group sessions.

Access:

  • Is limited to internal business use;
  • May not be transferred outside your organisation;
  • Does not permit sharing login credentials.

You are responsible for ensuring your team complies with these Terms.

13.  INTELLECTUAL PROPERTY

All materials, systems, frameworks, templates, training content and methodologies remain the exclusive property of Genflow.

You are granted a limited licence for internal business use only.

You may not:

  • Reproduce or distribute materials;
  • Share externally;
  • Reverse engineer methodologies;
  • Use materials to create competing programs.

Breach may result in immediate termination and legal action.

14. NO GUARANTEE OF RESULTS

Genflow provides strategic education and advisory services.

We do not guarantee any direct results for you or your agency including but not limited to:

  • Revenue growth
  • Client acquisition
  • Hiring success
  • Profitability
  • Business performance outcomes

This is a Program that will teach you, This is up to you how you implement any advice within your agency to achieve results. 

Success depends on implementation and external market factors.

15. OUR RIGHTS TO MAKE CHANGES

Genflow shall retain the right to make changes to the Program as they see fit. This may include changes to:

  • The time and date of any group or 1-1 coaching calls 
  • Minor changes to the product to reflect and updates in laws or regulations 
  • Technical adjustments and improvements 

Any changes made by Genflow shall not permit any rights to refunds, cancellations or your payment obligations.

16. SUSPENSION & TERMINATION BY GENFLOW

Genflow may suspend or terminate access immediately if:

  • You breach these Terms;
  • Payment obligations are not met;
  • You engage in misconduct.

Termination does not relieve payment obligations.

17. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Genflow shall not be liable for:

  • Indirect or consequential losses;
  • Loss of profits;
  • Business interruption.

Total liability shall not exceed the total amount paid by you under the relevant Product.

18. HOW WE USE YOUR PERSONAL INFORMATION

How we may use your personal information.  We will only use your personal information as set out in our Privacy Policy. 

19. NON DISCLOSURE

You understand that one of the primary elements in purchasing our Products and learning from Genflow Ltd is the benefit of obtaining expert guidance, teachings, materials, and exercises. Following the purchase of our Products, you will have gained access to various trade secrets and personal intellectual property of Genflow Ltd including but not limited to materials such as verbal advice, mindset guidance, content guidance, templates, modules, technical information, business advice, and/or other information that may have become available for use through your participation in our products and courses. You understand and acknowledge that this information is not to be openly shared with others who have not participated and purchased a Product from https://www.agency8x.com, without permission from Genflow Ltd.

You agree not to share, copy, or distribute any documents or other proprietary information obtained through https://www.agency8x.com, and agree that you will be in violation of these Terms if you use any of the Content outlined as your own material, or repurposes and uses the Content in your own business as a product or service being offered for sale, without express written permission of Genflow Ltd. You also understand and agree you will not disclose or use any information provided to you, other than for personal use in your own business and social media accounts without prior written permission from Genflow Ltd.

20. TESTIMONIALS

You understand and agree that any and all commentary provided on public social media profiles including those belonging to Genflow Ltd, may be published and used as testimonials by Genflow Ltd. You give Genflow Ltd a non-exclusive license to use the copy as written on the social media profile, in the email, or otherwise, and repost on Genflow Ltd social media accounts, in advertisements for https://www.agency8x.com, or other similar channels for the specific purpose of promoting and showcasing our products.

If you choose to write about positive experiences when using our Products as provided on https://www.agency8x.com, you understands the material, along with your name and other identifying information, will likely be published on the website, social media, or otherwise. No payment or additional services will be provided in return for Testimonial, and you understand you are granting Genflow Ltd an unlimited, irrevocable license in perpetuity to use, publish, distribute, or repurpose any information provided to Genflow Ltd as part of a Testimonial.

21. DISCLAIMER

Any advice or guidance given are the opinions and experiences of our experts. This is not legal advice, and you will be liable for any legal documentation or decisions made or used by your agency, even if those documents and decisions have been extracted from the Digital Product. Please consult a lawyer before issuing any legal documentation. .The information is subject to professional differences of opinion, and human error in preparing this information. Genflow Ltd is not liable for any loss resulting from any action taken or reliance made by you on any of the information or material we provide. If you use, or otherwise rely on, any of the information in the Digital Product you are responsible for ensuring, by independent verification, accuracy, completeness, reliability and relevance to your own personal and individual circumstances.

We may transfer this agreement to someone else.
We may transfer our rights and obligations under these terms to another organisation.

You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee).
You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

Nobody else has any rights under this contract (except someone you pass your guarantee on to).
This contract is between you and us. No other person shall have any rights to enforce any of its terms.

Even if we delay in enforcing this contract, we can still enforce it later.If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you, but we continue to provide the products, we can still require you to make the payment at a later date.

22. GOVERNING LAW

These Terms are governed by the laws of England and Wales.

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